At ZAVIANZ, we maintain strict quality checks to ensure you receive your product in the best condition. However, in case of any genuine issue, we offer returns and refunds under the conditions outlined below.

✅ Eligible Cases for Return/Refund

Returns or refunds are accepted only in the following cases:

• Product received in damaged condition
• Incorrect product received
• Missing item(s) from the order
• Defective product

⏰ Return Request Window

• Return or refund requests must be raised within 48 hours of delivery through the ZAVIANZ website or by contacting customer support

📸 Required Proof (Mandatory)

To process any return or refund request, customers must provide:

• Unboxing video (mandatory)
• Clear images showing the issue
• Requests without the required proof may not be accepted for review

🔄 Return Process

• Return pickup will be arranged in eligible cases
• If reverse pickup is unavailable, customers may be required to self-ship the product
• Refunds or replacements will be processed only after the returned product is received and verified by our team (if return is required)

💳 Return Before Shipment Process

• Prepaid Orders → Refunded to the original payment method
• COD Orders → Any eligible refund, where applicable, will be processed via UPI or bank transfer

💵 Prepaid Refund Eligibility

Prepaid order refunds may be approved in the following situations:

• Customer cancels the order before shipment processing begins
• ZAVIANZ cancels the order due to inventory, operational, or serviceability issues
• Product received in damaged condition
• Incorrect product received
• Missing item(s) from the order
• Defective product
• Any other refund case specifically approved by ZAVIANZ after review

💵 COD Token Refund Eligibility

COD token refunds may be approved in the following situations:

• Customer cancels the order before shipment processing begins
• ZAVIANZ auto-cancelled a high-risk pincode COD order due to non-confirmation within the required time
• Product received in damaged condition
• Incorrect product received
• Missing item(s) from the order
• Defective product
• Any other refund case specifically approved by ZAVIANZ after review

💡 Alternative Resolution

• In select cases, refunds may be offered as store credit (wallet balance) for faster resolution
• This credit can be used for future purchases on our website

⏳ Refund Timeline

• Refunds are processed within 5–7 business days after approval
• Refund timelines may vary depending on banking and payment provider processing times

📦 Order Marked as Delivered but Not Received

If tracking shows the order as delivered:

• We will investigate with the courier partner
• If confirmed delivered to the correct address, the order will not be eligible for refund

📍 Return to Origin (RTO) – Prepaid Orders

• Orders returned due to customer unavailability, incorrect address, non-response to delivery attempts, or delivery refusal, applicable shipping, return-to-origin (RTO), packaging, and logistics charges may be deducted before any refund is processed

📍 Return to Origin (RTO) – COD Orders

• Orders returned due to customer unavailability, incorrect address, non-response to delivery attempts, or delivery refusal are not eligible for any refund
• ZAVIANZ reserves the right to restrict future Cash on Delivery (COD) purchases for such orders

🚚 Return Pickup Conditions

• Approved return requests may require reverse pickup
• If a scheduled pickup is unsuccessful due to customer unavailability, refusal, incorrect information, package unavailability, or other pickup-related issues, the return request may be delayed, rescheduled, or closed after review

🚛 Shipment Delay / Stuck in Transit

If shipment tracking shows no movement for an extended period:

• We will investigate with the logistics partner
• Based on verification, a replacement or refund may be provided

❌ Non-Returnable Cases

Returns or refunds will not be accepted in the following situations:

• Used or damaged products after delivery
• Change of mind or personal preference
• Minor color or design variations
• Requests raised without the required proof

📩 Need Help

For any questions regarding this Return & Refund Policy:

• 📧 Email: support@zavianz.com
• 📱 WhatsApp: +91-998-786-1582

🔒 Important Note

All return or refund requests must comply with the above conditions. ZAVIANZ reserves the right to approve or reject requests after verification.

✅ Return & Refund Policy

• Last Updated: 13 July 2026.